Click on the service agreement option that is of interest to you.

Plan A Service Agreement Plan A Service Agreement includes one annual preventative service** and repair and/or replacement of external equipment that is not functioning due to normal wear and tear.

Plan B Service Agreement Plan B Service Agreement includes all of the benefits of Plan A plus protection against theft, loss, and accidental damage*** and access to Cochlear’s troubleshooting services.

Plan C Service Agreement The Plan C service agreement includes all of the benefits of Plan B plus a 1-year supply† of Dry-Brik desiccant (6 bricks) for use with Dry & Store drying units and batteries.

Advanced Processor Purchase Plan The Advance Processor Purchase plan offers 2 years of coverage under Service Agreement Plan A, B or C plus one new compatible external device (1 sound processor, 1 controller and 1 headset with magnet) at the end of the 2 year agreement term.

Are you interested in covering more than two sound processors? If so please email us at serviceagreement@cochlear.com or call Customer Service at 1 800 523 5798.

NEW! Family Plan Service Agreement The Family Plan service agreement includes repair and/or replacement of external equipment that is not functioning due to normal wear and tear, one annual preventative service, and access to Cochlear’s troubleshooting services.

*Service Agreements are offered on the following external equipment types:• FreedomTM . Cochlear’s Service Agreements cover sound processor(s), controller(s), headset component(s), and cable coil(s). Unless your plan provides otherwise, Cochlear’s Service Agreements do not cover batteries or accessory cables.Service Agreement pricing is available in the U.S. and Canada only, and is subject to applicable taxes and additional terms and conditions. Cochlear reserves the right to amend or change the conditions of this offer. Pricing is effective July 1, 2008 – June 30, 2010.
NOTE: We no longer offer Service Agreements on the ESPrit 3G and SPrint Sound Processors.
If you receive Medicare Part B benefits, Medicare covers repair and replacement services, therefore you are already covered and do not need to purchase a Service Agreement.
** Annual preventative service feature is for processors only.
***Theft/loss/damage coverage is limited to one claim per system component per 3-year period. Claims will be honored only if a current Service Agreement is in place. Coverage includes theft, loss or damage due to misuse, negligence, accident or disaster. All claims must be substantiated with a police report or notarized letter explaining theft, loss or damage in case a police report is unobtainable. Claim form must be completed by recipient’s audiologist.
† Since use varies by recipient, the batteries and desiccant provided with this plan may not last a full year. Two system coverage includes batteries and Dry-Brik desiccant for two systems. No exchanges or substitutions will be accepted.
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