- One annual preventative service**
- Repair and/or replacement of external equipment that, in circumstances of normal wear and tear, no longer functions
Plan A provides you with fast, expert repairs by Cochlear's own, trained technicians. With this plan you can be assured that when your sound processor isn’t working properly you'll receive fast and responsive repair or replacement service so that hearing interruptions are minimized.
Once over the course of the 12-month agreement you’ll have the opportunity to send your processor in for a preventative service cleaning and checkup, instead of waiting for a needed repair. This service can take place at any time over the agreement period, so you have the flexibility to determine what works best for your schedule.
Are you interested in covering more than two sound processors? If so please email us at serviceagreement@cochlear.com or call Customer Service at 1 800 523 5798.
NOTE: We no longer offer Service Agreements on the ESPrit 3G and SPrint Sound Processors.
If you receive Medicare Part B benefits, Medicare covers repair and replacement services, therefore you are already covered and do not need to purchase a Service Agreement.
