The Advance Processor Purchase plan offers 2 years of coverage under Service Agreement Plan A, B or C plus one new compatible external device (1 sound processor, 1 controller and 1 headset with magnet) at the end of the 2 year agreement term. If the monthly payment program is selected, all 24 monthly payments must be received before the new device will be shipped.

Are you interested in covering more than two sound processors? If so please email us at serviceagreement@cochlear.com or call Customer Service at 1 800 523 5798.

Plan A Advanced Processor Purchase The Plan A Advanced Processor Purchase service agreement includes one annual preventative service*, repair and/or replacement of external equipment that is not functioning due to normal wear and tear, and one new compatible external device.

Plan B Advanced Processor Purchase The Plan B Advanced Processor Purchase service agreement includes all of the benefits of Plan A plus protection against theft, loss, and accidental damage*** and access to Cochlear’s troubleshooting services.

Plan C Advanced Processor Purchase The Plan C Advanced Processor Purchase service agreement includes all of the benefits of Plan B repair plus a 1-year supply† of Dry-Brik desiccant (6 bricks) for use with Dry & Store drying units, batteries, and one new compatible external device.

NOTE: We no longer offer Service Agreements on the ESPrit 3G and SPrint Sound Processors.

If you receive Medicare Part B benefits, Medicare covers repair and replacement services, therefore you are already covered and do not need to purchase a Service Agreement.