The Family Plan service agreement includes repair and/or replacement of external equipment that is not functioning due to normal wear and tear, one annual preventative service*, and access to Cochlear’s troubleshooting services.
12 month - paid in full:
$2,000
12 month – monthly payment
$185
For additional peace of mind add Theft, Loss, and Accidental Damage coverage*.
12 Month - paid in full
$250 - Per System
12 Month - monthly payment
$23 - Per System monthly
The Family Service Agreement plan is available to families, as defined in the service agreement, with two or more, but not more than six, individuals who have a Nucleus® cochlear implant. Dependent family members means the following: a family member who is dependent upon the parent or guardian listed for financial support and for whom a deduction will be claimed on the parent(s)’s or guardian(s)’s Federal Income Tax return for the year this form is completed.
For more information about the Family Plan, please visit www.cochlearamericas.com, call Customer Service at 1 800 523 5798, or email us at serviceagreement@cochlear.com.
NOTE: We no longer offer Service Agreements on the ESPrit 3G and SPrint Sound Processors.
*Theft/loss/damage coverage is limited to one claim per system component per 3-year period. Claims will be honored only if a current Service Agreement is in place. Coverage includes theft, loss or damage due to misuse, negligence, accident or disaster. All claims must be substantiated with a police report or notarized letter explaining theft, loss or damage in case a police report is unobtainable. Claim form must be completed by recipient’s audiologist.